Havenridgehome / Customer Care
Returns
Made Clear.
We want your Havenridgehome experience to feel straightforward from the moment you place an order to the moment you decide whether a piece belongs in your collection. This page explains the return and refund process in clear steps.
Eligible items should be requested within 30 days of delivery.
Contact us first
Start your return by contacting Havenridgehome with your order information.
Keep it original
Returned items should be unused, undamaged, and in their original condition.
Back to original payment
Approved refunds are generally issued to the original payment method.
The return journey
Please do not send an item back before receiving return instructions from Havenridgehome. This helps us identify your order correctly and ensures that the return is sent to the appropriate destination.
Tell us about your return
Contact support@havenridgehome.store with your order number, the item you would like to return, and a brief explanation of your request.
Receive return instructions
Our support team will review the request and provide the next steps if the item appears eligible under the applicable return policy.
Prepare the item
Pack the item securely. Products should be unused, undamaged, and returned with original packaging or accessories where applicable.
Send the return
Follow the return instructions provided by our team. Return shipping costs and responsibility depend on the reason for the return and the applicable policy.
Inspection and decision
Once the returned item is received, it may be inspected to confirm that it meets the applicable return conditions.
Refund processed
If approved, the applicable refund is processed through the original payment method. Your financial institution may require additional time to post the refund.
When is an item eligible?
To help make the return process fair and consistent, returned products should arrive in a condition that allows them to be resold where applicable.
The return request is submitted within the applicable 30-day return period.
The item is unused and has not been worn or intentionally altered.
The item is free from damage caused after delivery.
Original packaging, tags, accessories, or included components are retained where applicable.
Please contact us before shipping.
Do not mail a return to an address found elsewhere on the internet or on an old shipping label.
Return instructions and the appropriate return destination will be provided after your request has been reviewed.
Cases that may require special handling.
Worn or altered items
Items that have been worn, damaged, altered, resized, or otherwise changed after delivery may not qualify for a standard return.
Missing components
Returns may be affected when original accessories, packaging, tags, or other included components are missing.
Final-sale products
Products specifically identified as final sale or otherwise non-returnable at the time of purchase may be excluded from standard returns.
Late requests
Requests submitted outside the applicable return period may not be accepted unless required by applicable consumer protection law.
Received something damaged or incorrect?
Please contact us as soon as reasonably possible and include your order number along with clear photographs of the item and its packaging when relevant. This allows our team to understand the issue and determine the most appropriate solution.
Refunds,
explained.
Original payment method
Approved refunds are generally sent back through the original payment method used for the purchase. The availability and posting time of the refund can depend on the payment provider or financial institution.
When the refund is processed
Refund processing begins after the returned item has been received and the return has been reviewed where inspection is required.
Refund timing
After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the amount appears in your account.
Partial refunds
In certain circumstances, only part of an order may be eligible for a refund. The amount returned will depend on the approved return and the applicable policy.
Shipping charges
Original shipping charges and return shipping costs may be treated differently depending on the reason for the return and applicable consumer protection laws.
Need to start a return?
Email us with your order number and a short description of the issue. Please wait for return instructions before sending anything back.