Shipping, handled
with care.
Your order's journey starts here.
At Havenridgehome, we understand that receiving a new piece of jewelry is part of the experience. Our shipping process is designed to provide clear expectations from the moment your order is placed through processing, dispatch, transit, and delivery.
Please read the information below before completing your purchase. Processing times and delivery estimates can vary depending on product availability, destination, carrier conditions, seasonal order volume, customs procedures, weather, and other circumstances outside our direct control.
From order to doorstep
THE SHIPPING PROCESSOrder received
Once checkout is completed successfully, your order enters our processing workflow. You should receive an order confirmation at the email address provided during checkout.
Preparation
Your selected jewelry is prepared for shipment. Processing time may vary depending on product availability, order volume, weekends, holidays, and other fulfillment conditions.
Dispatch
After preparation, your order is handed to the appropriate shipping carrier. Tracking information will be provided when tracking is available for the shipment.
Transit
The parcel travels through the carrier network toward your destination. Tracking updates may appear at different stages and can occasionally be delayed between scans.
Delivery
The carrier completes final delivery to the shipping address provided at checkout. Please make sure the address and contact information are accurate before submitting your order.
Delivery estimates are estimates rather than guaranteed arrival dates. Carrier delays, customs inspections, severe weather, transportation disruptions, peak shopping periods, incorrect addresses, and other circumstances may affect transit time.
If your tracking information shows that a parcel is still moving through the carrier network, please allow additional transit time before considering the shipment delayed or lost.
Processing time
Processing begins after an order has been successfully submitted and payment has been confirmed. Processing is separate from transit time. An order must first be prepared and dispatched before the carrier's delivery journey begins.
Processing time may be affected by product availability, order volume, weekends, public holidays, promotional periods, and other operational circumstances.
Estimated delivery
Delivery time depends on the destination and shipping service available for the order. Estimated transit times shown at checkout or communicated with your order should be treated as guidance rather than an absolute guarantee.
International deliveries may require additional time because of customs clearance, local carrier handling, or destination-specific procedures.
Shipping charges
Applicable shipping charges are displayed during the checkout process before the order is submitted. Shipping costs can depend on the destination, order details, shipping method, promotional offers, and other applicable conditions.
Order tracking
When tracking is available, tracking details will be sent to the email address associated with your order. After receiving the tracking number, please allow time for the carrier to register the first scan.
Tracking does not always move continuously.
A parcel may travel between sorting centers without generating a new public tracking scan at every stage. International shipments can also show fewer updates while moving between countries or during customs processing. This does not automatically mean that the package has stopped moving.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully check the street address, apartment or unit number, city, state or province, postal code, country, and contact information before submitting your order.
If you notice an address error immediately after ordering, contact support@havenridgehome.store as quickly as possible. We will make reasonable efforts to assist, but an address cannot always be changed after an order has entered processing or been dispatched.
Incorrect or incomplete address
If a shipment cannot be delivered because the address provided at checkout was incorrect, incomplete, or otherwise insufficient, the carrier may return the parcel or attempt additional delivery procedures.
Additional shipping charges may apply if a shipment needs to be reshipped because of an address error. Please contact us promptly if you believe your address may contain an error.
International orders
International shipments may be subject to customs procedures, import requirements, duties, taxes, or other charges imposed by the destination country. These requirements are determined by local authorities and may vary by destination.
Customers are responsible for complying with applicable import requirements and for any duties, taxes, or fees that may be imposed by the destination country unless otherwise stated at checkout.
Customs delays
Customs authorities may inspect or hold international shipments for reasons outside the control of Havenridgehome or the shipping carrier. Customs processing times are not included in our estimated transit times and cannot be guaranteed.
If customs or a local authority requests additional information, customers should respond promptly to avoid unnecessary delays.
Carrier delays
Shipping carriers may experience delays caused by weather, transportation disruptions, operational issues, peak periods, public holidays, customs, incorrect delivery information, or other events outside our control.
We appreciate your patience when these circumstances occur and recommend checking the latest information provided through the tracking service before contacting us about a delayed shipment.
Marked as delivered
If tracking indicates that a parcel has been delivered but you cannot locate it, first check around your property, with household members, building reception, mailrooms, neighbors, or other locations where the carrier may have left the package.
If the parcel remains missing, contact the carrier directly using the tracking information and notify our support team so we can help review the situation.
Lost or significantly delayed packages
If a parcel appears to be lost or has remained without meaningful tracking movement for an unusually long period, please contact us at support@havenridgehome.store with your order number and tracking information.
We may need to review the shipment with the carrier before determining the appropriate next step.
Damaged packages
Please inspect your order when it arrives. If the jewelry or packaging appears damaged, contact us as soon as reasonably possible and provide your order number, photographs of the item, and photographs showing the external and internal packaging.
Clear photographs help us assess whether the issue occurred during transportation and determine the most appropriate resolution.
Multiple items in one order
Depending on fulfillment conditions and product availability, items from the same order may be processed together or separately. If an order is shipped in more than one parcel, tracking information may be provided separately when available.
Before you place your order
- Review the product name and product details carefully.
- Check available ring sizing or adjustment information.
- Confirm your complete shipping address.
- Make sure your email address is entered correctly.
- Review the shipping option and charges shown at checkout.
- Check the final order summary before payment.
After your order is dispatched
- Keep your tracking information available.
- Check carrier updates periodically.
- Watch for local delivery or customs notifications.
- Make sure someone can receive the parcel when appropriate.
- Contact the carrier promptly if additional information is requested.
- Contact us if you need help reviewing a shipping issue.
Let's help get things moving.
If you have a question about your shipment, please contact Havenridgehome at support@havenridgehome.store.
For order-related questions, please include your order number whenever possible. If you are contacting us about a damaged, missing, or delayed package, including tracking information and relevant photographs can help us review the situation more efficiently.